Reference

Legal Terms That Cover Your Account on fm88

Everything governing your account on fm88 — how we operate, what you agree to, and how disputes are handled — is set out in the terms below.

Terms of UsePrivacy & DataCookie PolicyAccount RulesJurisdiction Notice
fm88 Legal Terms That Cover Your Account on fm88
HOW WE HANDLE YOUR DATA

Data Handling, Cookies, and Account Security

We take the security of your account and personal data seriously. Our platform uses SSL encryption across all pages and during every wallet transaction — whether you pay via Touch 'n Go eWallet or Boost — so your data is protected in transit. We retain account data for as long as your account is active and for a legally required period after closure; you can request a full copy or ask us to correct inaccurate records at any time by contacting support.

Cookie Policy

We use functional, analytical, and session cookies. You can manage cookie preferences through the consent banner shown on your first visit. Disabling certain cookies may affect how the lobby loads on your device.

Data Retention

Account data is held for the duration your account is open and for a defined retention period after closure, in line with applicable law. We do not sell your data to third parties for marketing purposes.

Account Security

Two-factor authentication via OTP is available on your account settings page. We strongly recommend enabling it, particularly if you deposit regularly through GrabPay or DuitNow. Any suspected unauthorised access should be reported to our live chat team immediately.

Requesting Changes

To update personal details, request a data copy, or ask for deletion, submit a written request through email or raise a ticket in the Help Centre. We verify your identity before processing any change to sensitive account fields.

LEGAL CONTACT PATHS

Reach Us on Legal and Account Queries

If you have a question about how our terms apply to your account, how your data is stored, or how to submit a formal request, our support team is the right starting point. We handle legal enquiries through three channels and aim to acknowledge account-related requests within one working day.

Live Chat Connect directly through the chat widget on any page. For account-specific legal queries, have your registered email and wallet details ready so we can verify your identity before proceeding.
Email Support Send written requests — including data access, correction, or deletion requests — to our support address. Written submissions create a paper trail we can reference throughout the review process.
Account Help Centre Log in and visit the Help section to raise a ticket tied directly to your account record. Tickets submitted this way are matched to your transaction and deposit history automatically.

Common Legal Questions About Your fm88 Account

These are the questions our support team receives most often regarding account terms, data rights, and how our legal framework works in Malaysia.

These terms apply to anyone who opens or uses an account on fm88. Access is available only where local law permits — if online gaming is restricted in your region, you are not eligible to register.

Submit a written request via email or through a Help Centre ticket while logged in. We verify your identity first, then provide a copy of the data we hold on your account within the timeframe required by applicable law.

Yes. You can request deletion of your personal data by contacting support in writing. We will process the request after identity verification and after any legally required retention period has been satisfied.

If your account is suspended for a breach of terms, funds held in your account wallet are reviewed as part of the investigation. Where no breach is confirmed, balances are returned to your registered Touch 'n Go eWallet, Boost, or GrabPay account.

Start by contacting our live chat team with your account details and a description of the issue. If the matter is not resolved at that stage, you can escalate by submitting a written complaint via email with supporting documentation.

We may update these terms from time to time. We notify you via the email address registered to your account. Continuing to use the platform after a change takes effect means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.