Reference

What You Agree To When You Use fm88

These terms set out how your fm88 account works — what we expect from you, what you can expect from us, and how we handle everything from wallet deposits to account suspension. Read them before you start, so there are no surprises later.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost, GrabPayAccess subject to local lawUpdated terms notified via account
fm88 What You Agree To When You Use fm88
HOW WE OPERATE

Account Security, Data and Your Rights

These are the four areas where we apply consistent, documented practices — not just policy words. If you have a specific concern in any of these areas, your account dashboard and our support team are the two places to start.

Account Security

Login requires OTP verification to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security settings page and contact live chat.

Data Handling

We collect only the data needed to operate your account and verify wallet transactions via Touch 'n Go eWallet, Boost or GrabPay. We do not sell your data to third parties.

Cookie Use

Our platform uses session cookies to keep you logged in and preference cookies to remember your last game or table. You can manage cookie settings from your browser at any time.

Requesting Changes

To update personal details, request a data export, or close your account, go to Account Settings or contact support with your account ID and the specific change you need made.

CONTACT US

Reach Us About Any Terms Question

If a clause is unclear or you need to dispute a decision made under these terms, our support team is the right first step. Bring your account ID and the specific transaction or rule you are querying — it speeds things up on our end.

Live Chat Open the chat widget from any page in your account dashboard. Give your account ID and the clause or transaction you want to query for a faster resolution.
Email Support Send a written query to our support address listed in your account settings. Email works well for formal disputes or requests that require a written record.
Account Help Centre The Help Centre inside your account covers common terms questions, wallet rules, and the steps to request an account review or balance correction.

Common Questions About These Terms

Real questions we get from account holders about how these terms work in practice — covering wallet use, account access, data, and what happens when the terms change.

Yes. All wallet deposits are governed by these terms alongside the payment method's own rules. If a deposit fails or is disputed, contact support with the transaction reference and wallet used.

Close your account before the updated terms take effect and contact us to process your remaining balance. We will settle any verified pending withdrawals before the account is closed.

We can suspend an account for policy breaches. We will notify you through your registered contact and, where permitted, explain the reason and the steps available to you to respond.

Submit a data request through Account Settings or email support with your account ID. We will respond within the timeframe required under applicable data rules in your region.

Where there is a conflict, the product-specific rule applies to that product only. These general terms govern everything else, including your wallet, account access and support escalations.

We send a notification to your registered account when terms change. The updated version and its effective date are also published on this page. Continued use counts as acceptance.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.