Reference

How fm88 Handles Your Personal Data

This Privacy Policy sets out exactly what data fm88 collects when you open an account, make a deposit, or contact our support team — and how we keep it secure.

Account data protectionPayment data handled securelyYour rights, clearly statedData retention explainedContact path for data requests

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DATA REQUEST PATHS

How to Reach Us About Your Privacy

If you want to view, correct or delete the personal data fm88 holds on your account, the fastest route is live chat — our team can pull up your account record and walk you through the request process. For formal written requests, email works well; include your registered email address and the specific data action you need. Players in Subang Jaya and across Malaysia can use any of these channels; response times vary, but we acknowledge every request.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

FM88 applies SSL encryption across every page that handles account or payment data, so information you enter — whether you're logging in or confirming a Touch 'n Go eWallet transaction — travels encrypted. We keep access to stored account data limited to staff with a direct operational need. Data is retained for as long as your account is active, plus any period required by applicable local law; once that period ends, we delete or anonymise records. You can ask us at any time what we hold and request corrections.

SSL Encryption

Every account login, payment confirmation and data form on fm88 runs over SSL. Your session data is encrypted end-to-end whether you access us on mobile or desktop.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can adjust cookie preferences in your browser settings at any time.

Data Retention

Account records are kept for as long as required by applicable local law after account closure. Once that window passes, we delete or fully anonymise the data on file.

Access Control

Internal access to your stored account data is role-restricted. Only staff with a direct need — such as verifying a withdrawal or resolving a support ticket — can view account-level records.

Data We Collect and Why We Use It

fm88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register an account with fm88, we collect the details you provide directly: your name, email address, contact number and date of birth. When you fund your account — whether through Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX — our payment processor records

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the transaction reference and amount; we do not store your full wallet credentials or banking PIN. We also collect device and session data automatically: your IP address, browser type, pages visited and session duration. This technical data helps us detect unusual account activity and keeps your
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wallet safe. If you reach us via live chat or email, the message content is stored so our support team can follow up accurately. We use all collected data solely for account management, payment processing, fraud prevention and service improvement — we do not sell your
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data to third parties. Where local law requires or permits disclosure to regulatory bodies, we comply, and we will inform you where we are able to do so. Access to your account data and our services is available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Rights at fm88 — Common Questions

Below are the questions we hear most often about how fm88 manages account data, payment records and your rights as a registered account holder. If something isn't covered here, live chat or email will get you a direct answer from our team.

We collect your name, email address, contact number and date of birth at registration. Device and session data — IP address, browser type — is gathered automatically when you browse the lobby.

No. When you transact via Touch 'n Go eWallet, Boost or GrabPay, your credentials stay within those apps. We only see the transaction reference and amount passed to us by the payment processor.

Yes. Submit a request via live chat or email using your registered address. We will confirm what data we hold and provide it in a readable format within a reasonable period.

Send a deletion request to our support team by email or live chat. We will action the request after verifying your identity, subject to any retention period required under applicable local law.

We do not sell your data. We share only what is necessary with payment processors like DuitNow and FPX to complete transactions, and with authorities where local law requires disclosure.

Records are retained for the period required by applicable local law after account closure. Once that window expires, we delete or anonymise your data fully — nothing is kept beyond legal requirements.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoMulu Caves Slots InfoAbout Us

How fm88 Handles Your Personal Data

How to Reach Us About Your Privacy

Data Handling, Cookies and Account Security

SSL Encryption

Cookie Policy

Data Retention

Access Control

Your Privacy Rights at fm88 — Common Questions

01 What personal data does fm88 collect when I open an account?

02 Does fm88 store my Touch 'n Go eWallet or Boost account details?

03 Can I request a copy of the data fm88 holds on me?

04 How do I ask fm88 to delete my account data?

05 Does fm88 share my data with third parties?

06 How long does fm88 keep my account data after I close my account?

Privacy Policy

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